c7777 Privacy Policy

1. Introduction

c7777 ("c7777", "we", "us", "our") operates the online gaming and sports betting platform accessible at c7777.im ("Platform"). This Privacy Policy ("Policy") describes the types of personal information we collect from users ("you", "your") of the Platform, how we use and share that information, the measures we take to protect it, and the rights available to you in relation to your personal data.

By registering an account on c7777 or otherwise using our Services, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described herein. If you do not agree with this Policy, please do not use the c7777 Platform.

2. Data We Collect

c7777 collects personal information in the following categories depending on how you interact with our Platform:

2.1 Registration & Account Information

• Full name as it appears on your identity documents
• Date of birth (for age verification purposes)
• Pakistani mobile number (including JazzCash or Easypaisa-linked numbers)
• Email address
• Residential address
• Username and password (stored in hashed form)

2.2 Identity Verification (KYC) Data

• Government-issued identification such as Pakistan CNIC or passport
• Proof of address documents
• Selfie or facial image where required for liveness verification

2.3 Financial Information

• Deposit and withdrawal transaction records
• Payment method details (e.g. JazzCash wallet identifier, bank account details)
• PKR account balance history

2.4 Usage & Behavioural Data

• Login timestamps, IP addresses, and device identifiers
• Games played, bets placed, and session duration
• Interaction with promotions and bonus offers
• Pages visited and features accessed within the Platform

2.5 Communications Data

• Records of correspondence with our support team via live chat or email
• Responses to surveys or feedback requests

3. How We Use Your Data

c7777 uses the personal information it collects for the following purposes:

• Account administration: Creating and managing your c7777 account, processing deposits and withdrawals, and providing access to our Services.
• Identity verification: Verifying your age and identity as required by our KYC obligations and responsible gaming commitments.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Regulatory compliance: Meeting our obligations under applicable anti-money laundering, gaming, and data protection laws and regulations.
• Responsible gaming: Monitoring usage patterns to identify signs of problematic gambling behaviour and applying appropriate safeguards where necessary.
• Customer support: Responding to your queries, complaints, and requests via our support channels.
• Platform improvement: Analysing usage data to improve the functionality, performance, and user experience of the c7777 Platform.
• Marketing communications: Sending you promotional offers and platform updates where you have consented to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

c7777 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to deliver the Services you have requested under our Terms and Conditions.
• Legal obligation: Processing required to comply with applicable KYC, AML, responsible gaming, and data protection obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our Services, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided express consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

c7777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist with payment processing (including JazzCash, Easypaisa, and Pakistani banking partners), identity verification, fraud detection, customer support technology, and platform analytics. These providers are contractually obligated to process your data only on our behalf and in accordance with this Policy.

5.2 Regulatory & Legal Disclosure

c7777 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or governmental authority. We will only disclose the minimum data necessary to comply with a valid legal requirement.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving c7777, personal data held by c7777 may be transferred as part of the transaction. We will notify affected users in advance of any such transfer to the extent required by applicable law.

6. Cookies & Tracking Technologies

c7777 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The categories of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features.
• Analytical cookies: Used to understand how users navigate and interact with the Platform so we can improve the experience.
• Preference cookies: Store your settings and preferences to personalise your experience across sessions.

Most mobile browsers allow you to manage or disable cookies through your device settings. Disabling essential cookies may affect the functionality of the c7777 Platform.

7. Data Retention

c7777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. As a general principle:

• Account and transaction data is retained for a minimum of five (5) years following account closure to meet anti-money laundering and regulatory requirements.
• KYC documentation is retained for the period required by applicable licensing and regulatory obligations.
• Support correspondence is retained for a period of two (2) years unless a longer period is required for an unresolved dispute.

When personal data is no longer required, c7777 securely deletes or anonymises it in accordance with its data disposal procedures.

8. Data Security

c7777 implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Industry-standard encryption for data in transit and at rest
• Access controls limiting personal data access to authorised personnel only
• Regular security assessments and penetration testing of our platform infrastructure
• Two-factor authentication options available to all account holders
• Monitoring systems to detect and respond to anomalous activity

9. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data held by c7777:

• Right of access: Request a copy of the personal data c7777 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data in circumstances where we no longer have a lawful basis for retaining it.
• Right to restriction: Request that we limit the processing of your data in certain circumstances.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Withdraw consent for marketing communications at any time without affecting prior lawful processing.

To exercise any of these rights, please contact our support team via live chat or email. c7777 will respond to all valid requests within a reasonable timeframe. Note that certain rights may be limited where c7777 is required to retain your data to comply with legal obligations.

10. Third-Party Services

The c7777 Platform may integrate with or link to third-party services such as payment processors and game providers. These third parties operate under their own privacy policies, which c7777 does not control. We encourage you to review the privacy practices of any third-party service you interact with in connection with your c7777 account. c7777 is not responsible for the data practices of third-party providers.

11. Children's Privacy

The c7777 Platform is strictly intended for users who are 18 years of age or older. c7777 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately suspend the relevant account and delete the data in question. If you believe a minor has registered an account on c7777, please notify our support team immediately.

12. Changes to This Policy

c7777 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or platform functionality. The revised Policy will be published at c7777.im/privacy-policy with an updated "Last updated" date. We will use reasonable efforts to notify registered users of material changes. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or c7777's data practices, please contact our support team via live chat within your account, which is available 24 hours a day, seven days a week. You may also write to us at the email address listed in the footer of this website.

c7777 takes all privacy enquiries seriously and will acknowledge receipt of your query promptly. For complex data subject access requests, please allow up to 30 days for a full response.